The Meath Door And Floor Company Ltd. T/A The Door And Floor Company
GENERAL
1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.
2. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
3. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. All descriptions are in accordance with our manufacturers’ specifications and care has been taken to ensure information is correct. However we cannot guarantee that details are identical with goods owing to market changes.
4. This website and its content is the copyright of The Door And Floor Company. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All rights reserved.
5. Every effort is made to keep the website up and running smoothly. However, The Door And Floor Company takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
6. You may not create a link to this website from another website or document without prior written consent from The Door And Floor Company.
7. Your use of this website and any dispute arising out of such use of the website is subject to Irish laws.
ORDERS
1. By placing an order you are offering to purchase a product from us, which we will accept to sell you on the following conditions.
2. The Door And Floor Company is absolutely entitled to refuse any order made by you. If your order is accepted we will take payment and inform you by e-mail. When placing an order you undertake that all details you provide to us are true and accurate, that you are the authorised user of the credit or debit card used to make your request and there are sufficient funds to cover the cost of the goods.
3. If we decline to supply goods ordered and payment has been debited from your credit or debit card, we shall credit your credit or debit card with the price of the goods within 30 days of declining your order. We will not be obliged to offer any additional compensation or compensation for disappointment suffered.
4. If for any reason we are unable to supply a particular item, we will contact you by e-mail or telephone as soon as possible. You will be advised when goods will become available or you will have the choice of ordering replacement goods and be advised of the cost, or be offered a full refund.
5. We must receive payment of the whole of the price for the goods that you order before your order can be accepted. We will confirm acceptance of your order by sending an e-mail to you. Our acceptance of your order brings into existence a legally binding contract between us. We will contact you if we are unable to accept your order for any reason.
TIMBER PRODUCTS
Timber is a natural material, which is subject to changes in temperature and humidity. We cannot accept liability for natural movement or distortion, warping, swelling or splitting which is caused by exposure to extremes of temperature or humidity, or if the product has not been correctly stored, treated or installed. A warp or distortion of 6mm from the opposite outer edges of a door in either direction shall be deemed to be within the manufacturing tolerances. Timber is a natural product and as such is subject to varying colours and grain patterns. This is beyond our control and while our manufacturers and suppliers do endeavour to colour match each component within each door no guarantee what-so-ever is given that one door will be a colour match to another door. Natural timber while renowned for its decorative grain is prone to small ‘shakes’ or splits appearing, this is an unavoidable ‘feature of real timber’ which is not considered a defect and such ‘shakes’ should be filled with a suitable wood filler.
All timber products pictured in our catalogues, website and other literature have been pre-finished (stained or varnished) prior to photography and are therefore not an exact representation of the product you may have selected. Variations of the printing process and screen calibrations mean that colours shown may vary slightly from the final product. We have no control over doors changing in design or pattern at any given time, it is therefore impossible to guarantee an exact pattern match at a later date.
DELIVERY
We will deliver the goods ordered only to the card holders address at the time the order was placed. No goods will be released without a signature from the card holder on delivery.
When signing for receipt of your order, “unchecked” will not be accepted and we will accept no liability for any shortage or damage subsequently discovered. Visible damage must be detailed and noted clearly by you at the time of receipt on the Delivery/Receipt Note for any claim to be entertained. The Door And Floor Company must be notified immediately by e-mail with appropriate photographic evidence of the damage. The Company accepts no liability if costs are incurred by booking a carpenter before having received and checked all goods. If a joiner/carpenter has been contracted by you to install the goods then they are responsible for checking the goods on your behalf and it is your responsibility to make them aware of this in advance. Please remember that, by fitting or finishing your door/floor or making alterations in any way, you will be deemed to have accepted the goods as supplied. Unfortunately, we cannot replace a faulty or incorrectly supplied door/floor if ANY alterations have been carried out
The Door And Floor Company will not be liable for any claims arising due to delay as a result of strikes, materials, shortages, shipping or any circumstances beyond our control.
You may be required to pay extra at our discretion for delivery to remote areas, and it may not be possible for us to deliver to some locations.
Drivers of our appointed couriers are obliged only to deliver the goods as near to the front of your property as possible. It is therefore necessary that you have the appropriate able-bodied persons available to lift the goods into your premises.
You will become the owner of the goods you have ordered when they have been paid for and delivered to you. Once you have accepted the goods they will be held at your own risk and we will not be liable for their loss or destruction.
If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us by e-mail of the problem within 35 days of the date on which you placed your order.
If you notify a problem to us under this condition, our only obligation will be, either:
To make good any shortage or non-delivery;
To refund to you the amount paid by you for the goods in question in whatever way we choose. If it is a special order item it will not be subject to a refund and must remain paid for in full.
We only supply goods to the UK and Ireland. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
FAULTY GOODS
In the event that your goods are faulty, you must contact us by e-mail within three working days of receipt of the goods and provide appropriate photographic evidence of the fault. While every effort is made to supply you with the correct product in perfect condition, on occasion errors are made or a door/floor is not up to standard. It is imperative that you check your doors/floors for any of the following potential faults prior to commencing any alterations: visible damage i.e. scratches, dents or chips, warping or bowing beyond the 6mm tolerance, imperfections on glass (within an acceptable tolerance: see below). Please remember that, by fitting or finishing your door/floor or making alterations in any way, you will be deemed to have accepted the goods as supplied. In the event that goods have a manufacturing defect requiring replacement or refund our liability will only extend to the replacement value of the faulty goods and we will not be held responsible for any additional costs incurred i.e. fitting, finishing etc. We are not responsible for payment of consequential losses arising from a product failure. The goods must be returned in their original condition and upon receipt and inspection any residual refund owing to you will be made within 30 days.
Glass Faults; Any fault within a glass pane or glazed unit which is not visible in normal transmission, in other words without having to look at the glass from unusual angles or which only show up in sunlight are deemed to be acceptable when viewed from a distance of a minimum 3 metres, this conforms to Building Standards.
Save as precluded by law, we will not be liable to you for an indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.
RETURNS & REFUNDS
You may decide to return your order to us within 7 days of having received it stating the reason for your decision by e-mail before organising uplift of the goods. It is your responsibility to arrange and pay for the return and the appropriate insurance of the goods, we will apply a 20% handling and re-stocking charge. The goods must be returned in their original condition and upon receipt and inspection any residual refund owing to you will be made within 30 days by the same payment method you used for the initial purchase. We reserve the right to refuse returns for refunds or replacements if the goods are not returned to us in a saleable condition unaltered or removed from the original packaging. Any goods returned must be in a condition suitable for re-sale.
Special order items and non-stock items, products which have been custom-made, modified or are bespoke to your requirements cannot be changed or refunded once we have confirmed the order to you.
GUARANTEE
Goods supplied by The Door And Floor Company are guaranteed against manufacturing defects for twelve months from the date of receipt as long as the conditions of sale have been adhered to. (Please refer to installation, finishing and maintenance). The Door And Floor Company shall not be responsible for any incidental work or expenses arising out of or because of any defect in our product. If a product develops a fault within twelve months of purchase it will be replaced/repaired free of charge after proof of purchase has been established. No responsibility however can be accepted if wrongful or incomplete installation was carried out by the customer or their representative.
DOORS
Our doors are of an engineered construction. It is a regular practice for doors to be made from engineered components. This means that a door has a real wood veneer surface over a composite solid core. This gives the door greater stability and less chance of splitting or warping, and is more environmentally friendly.
INSTALLATION, FINISHING AND MAINTENANCE
Prior to installation doors must be stored flat in their original packaging in a cool, dry, well ventilated environment. They must not be stored in areas that have been recently plastered or where they will come into contact with steam or high humidity. Doors should not be stored or installed in a new house until the building has been sealed from the elements, the wet works completed and the heating system has been turned on for at least eight weeks. The doors should remain in their packaging until work on the product commences. Doors should be sealed prior to installation, for best results apply the finish with the door lying on a flat surface. There are six surfaces on a door; all six must be treated to seal a door against changes in the moisture content of the timber.
It is usual for the carpenter to plane the door and make cut outs for locks, hinges etc. These exposed edges and cut outs must be immediately retreated to ensure your door is effectively sealed against moisture ingress.
When finishing pre-glazed doors extra care must be taken to ensure varnish/paint does not come into contact with the glass as it can be difficult to remove at a later stage. Particular care should be taken with sandblasted/etched glass as varnish will damage the appearance of the glass and is virtually impossible to be removed. Many of our doors come with a plastic protective wrap over the glass, this is only for the protection of the glass during the manufacturing process and is not intended for the protection of the glass when finishing your door.
Mortice locks must not be positioned at the joints and lock cavities should be kept to a minimum. If the door needs to be reduced in height or width please refer to the manufacturers installation guide enclosed with your door, if you are unsure please contact us immediately.
We do not recommend rebating double doors as this may cut beyond the manufacturers edge lip and expose the core material. Instead it is recommended to fit the doors flush or install a double door sealing strip that we can provide.
FLOORING
Storage
Flooring must be stacked on a level surface to prevent boards from bowing. Flooring must be stored indoors in dry conditions in the original packaging avoiding areas of excess heat i.e. radiators.
Acclimatising your floor
Acclimatisation of your floor to the room conditions is crucial. Proper acclimatisation will reduce the amount of movement within your floor after installation.
• The floor should be placed in the room where it is to be installed prior to fitting (three days for a laminate floor and seven days for a solid/engineered timber floor.)
• Spread the flooring in its original packaging as much as practically possible around the room ensuring that the boxes are stacked no more than three high.
Inspection
All floors must be inspected prior to fitting and it is recommended that the installation is overseen by the customer. No complaints for defective boards will be entertained after the floor has been installed. The floor fitter is the most important person to the customer as he decides on the final appearance of the floor. It is important to work from several boxes at a time when fitting all floors. This enables the fitter to decide on the best mix of colour and grain to achieve the best looking floor. If a board is not deemed suitable or visually acceptable it should be discarded. This is classed as natural wastage and with further wastage due to cutting and fitting it is strongly recommended that an additional 10% is added to your requirement. All our flooring is supplied in full box quantities only, and in the event of returns only full unopened boxes will be refunded. However it is always advisable to keep any extra boxes in safe storage in case they should be required at a later date.
Sub floor preparation
• The floor must be installed on a firm, sound, level and clean sub floor. Any discrepancy of more than 2mm over a 1 metre length should be corrected using a suitable floor levelling compound.
• The sub floor must be sufficiently dry, this means a maximum moisture content of 2.5% for a concrete sub floor with cement and only 0.5% for concrete floors with anhydryt. This moisture content should be measured at depth throughout the whole floor not just at the surface. The relative humidity in the room at the time of installation should be between 45%-60% at a temperature of 18 degrees. For these reasons we only recommend that professional floor fitters who possess the necessary equipment to check the moisture content of your sub floor and the relative humidity of the room, are used to install your floor. It is important to ask the joiner/carpenter to provide you with these readings which you should retain. This information will be required by us if there is a problem at a later date.
Damp Areas
Laminate and solid/engineered wood floors are not guaranteed for use in damp areas, such as bathrooms.
Installation
• An expansion gap of 10-12mm must be left around the complete floor i.e. under thresholds, architraves and around fireplaces.
• A suitable underlay must be used when floating floors.
• Quality waterproof wood glue should be used in compliance with the manufacturer’s specifications when installing a floating floor.
• The manufacturer’s instructions and the conditions of sale will give in depth information on specific installation methods and requirements. These should be adhered to in conjunction with our conditions of sale.
Underfloor Heating
Where there is underfloor heating we only advise the use of a floated engineered timber or laminate floor in conjunction with a specifically designed underlay for this purpose. Carefully follow the manufacturers’ instructions when installing a floor over a radiant underfloor heating system. After installation, it is essential that your floor undergoes a conditioning period where the heating system is gradually increased by 1 degree every 2 days up to the required temperature. As we cannot oversee this crucial conditioning period we regret that no guarantee can be given on any product in this situation.